• Renter is entitled to a full refund of monies paid, less the Service Fee and screening fee, for all cancellations made at least thirty (30) days prior to the rental start date. If a cancellation is made within the thirty (30)-day window immediately prior to the rental start date, the booking is non-refundable. 

The cancellation policy is upheld when the renter initiates the cancellation. 
If the reservation is booked greater than seven (7) days prior to the reservation start date and is cancelled by the renter within 24 hours of booking, a full refund less the screening fee will be granted.
If the reservation is booked less than (7) days prior to the reservation start date and is cancelled by the renter within one (1) hour of booking, a full refund less the screening fee will be granted. 

• Service Fee - The service fee is a percentage of the total amount of the reservation, excluding taxes and the security deposit, that is charged for each booking. It is included in the renter's first payment.

• Post-trip Fees - Post-trip fees can be added once they have had the opportunity to assess the condition of the RV when returned by the renter.  Post-trip fees include overages on mileage or generator hour allowance, expenses such as tolls or traffic violations, damages to the RV, and the additional fees listed below:

• Cleaning Fee - We understand that RVs get dirty out on the road. Returning an RV with a normal amount of dirt is acceptable and will not result in any additional charges. However if an RV is returned covered in dirt, soot, trash, food, wine stains, etc., and the RV is not cleaned prior to returning it, there may be a charge an additional cleaning fee. 

• Dumping Fees - The responsibility for dumping the waste tanks are the responsibility of the renter. If the tanks are not dumped by the renter, we can choose to charge an additional dumping fee that can include the cost of dumping the tanks as well as a charge for the act of dumping the tanks. 

• Late Fee - If a renter returns the RV after the agreed upon drop off time plus a one hour grace period, a late fee for the reservation will be charged. RVs that are returned eight hours or more late without consent we be charged for an extra rental night. 

• Pet Fee - Bringing a pet along should be approved prior to the start of the reservation. If pets are brought on a reservation without consent, or the RV requires additional cleaning/repairs due to the pet, an additional pet fee will be charged. 

• Refueling Fee - Refilling propane and gas tanks are required prior to returning the RV. If the fuel refill requirements are not met the there will be an additional fuel refill fee that will include both the cost of the fuel as well as a charge for the act of refilling the tanks.

• Abandonment Fee - If the RV is not returned to the place of pick up or another location that the owner agreed upon, an abandonment fee will be charged.

• Security Deposit - The Refundable Security Deposit is $1500.  These funds are used to cover damages that might occur up to the renter's deductible and in some cases, overage charges as well.

• Screening Fee is a mandatory charge for all renters who book. This fee covers the vetting process necessary to qualify for Insurance and Protection. Please note that the Screening Fee is non-refundable, once Insurance and Protection is approved and charged.

• Generator Fees are $4.00 per hour with an allowance of 4 hours free per day for those that are contained inside of a Class C or Class A RV​

• Make sure that the RV is returned in the agreed-upon condition to avoid possible post-trip fees. This might mean stopping at a car wash to remove excess dirt from the RV exterior, thoroughly cleaning the interior, refilling the fuel and propane tanks, and dumping the waste tanks. 

• Be sure to remove all of your personal items from the RV. 

• If damage occurred to the RV during your trip, make sure to bring it to our attention so that it can get fixed for their next rental. 

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Campers will be supplied with the special toilet paper that is needed, but all other camping supplies will need to be supplied by the renter.

​We do not recommend drinking water form the motorhome tank. It is difficult to know if the water is potable when you fill the take at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

All Campers are equipped with TV's.

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Make an inventory of what you will need for your trip and remember that storage can be at a minimum depending on the camper chosen.

How much space do you need?

Just like when choosing a hotel room, the number of travelers is an important factor in deciding what size vehicle will be right for you. The general rule of thumb with camping is to choose a vehicle that sleeps more than your number of travelers. So, for a family of four, you would be more comfortable in an RV that sleeps six or seven.

Will you be in one place or do you plan on multiple stops?

Knowing your travel itinerary at the outset is vital in determining your vehicle choice. There are a lot of different RVs to choose from with different benefits & capabilities. They will fall into one of two categories - motorhome or travel trailer. 

Motorhomes have to be driven and come in a variety of sizes.  You will want to consider how you will get around at your destination. If you plan on being at one spot the whole time, like an amusement park or a luxury campground this becomes less of an issue. But if you want to make multiple stops or explore the local area you’ll need to consider having an additional vehicle at your end destination.

Travel trailers are also a wide range of vehicles that are towed from your bumper, so you need to consider how much your vehicle can safely tow.

We recommend first time renters to consider delivery. This is a service that will deliver the RV to your end destination and help you with the set up. This really opens up the options of RVs for you because you can just meet the owner at your destination with your own vehicle and not have to worry about towing or handling a large vehicle. 

How much are you willing to spend and how long is your RV rental?

Comfort is important but the duration of your trip can help determine the size of the vehicle you really need. In order to save a few dollars, it may be prudent to make do with a smaller vehicle or a travel trailer for short trips. For longer trips, a bigger RV or a bigger trailer, may be more appropriate so you would need to look for other ways to economize.

Choose from different types of RVs 

Drivers

• Class A motorhomes are available in a range of sizes and may be fueled by diesel or gas. They generally include large living spaces and quality fixtures and fittings.

• Class C motorhomes are medium-sized and are easily recognized by the sleeping area over the driver’s cab. This design creates a more spacious living area. Although not as big as the Class A, the living quarters, kitchens and bathrooms are adequate. 

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Trailers

• Travel trailers require a special hitch that moderates the sway of the trailer when it’s on the road. They can be towed by an SUV, pickup truck, or van. Travel trailers often have all the amenities you’ll find in RVs, though you’ll want to check the specifications for your trailer to make sure it has what you want.

Yes. Coverages are invalid if problems occur in the following areas and all recovery expenses are at the renter’s own cost. Violations of these restrictions void damage waivers and the renter will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas.

Alaska, Yukon and Northwest Territories, & Newfoundland

Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. We reserve the right to restrict travel, dependent on current road conditions.

Death Valley

Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In Summer, renters visit these areas at their own risk and Branched Oak RV will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Manhattan

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Mexico

No we do not allow travel into Mexico​